1. General policy

    We strive to provide quality products and hope that you will be completely satisfied with your purchase. However, if you have any concerns about your order, please read our returns and refund policy carefully.

    2. Returns

      You have 30 days from receipt of your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

      3. Returns procedure

        To return a product, a returns form will be sent to you.

        4. Refunds

          Once we have received and inspected your return, we will send you an email to inform you that we have received your item. We will also inform you whether your refund has been approved or rejected. If your request is approved, the refund will be processed and a credit will automatically be applied to your credit card within 5 days.

          5. Return costs

            The customer is responsible for return shipping costs, except in the case of a defective product or an error on our part.

            6.Defective or damaged products

              If you receive a faulty or damaged product, please contact us immediately to arrange a replacement or refund.
              7. Contact
                If you have any questions about our returns and refunds policy, please contact us at contact@creativecooker.com.