1. Order processing

    All orders are generally processed within 2-3 days. Delivery time 5-9 days. Orders placed at weekends or on public holidays will be processed on the next working day.

    2. Shipping costs

      Shipping costs are calculated according to the total weight of the order and the destination. Shipping costs will be indicated at the time of payment.

      3. Shipping options

        We offer different shipping options depending on the speed of delivery required. Estimated delivery times are indicated during the order process.

        4. Delivery address

          Please ensure that you provide a correct delivery address. We are not responsible for delays or missed deliveries due to incorrect information.

          5. Parcel tracking

            All orders are shipped with a tracking number. This number will be included in the shipping confirmation email.

            6. Shipping delays

              In the event of unforeseen delays in the processing or dispatch of your order, we will inform you as soon as possible.

              7. International deliveries

                We offer international delivery, but delivery times may vary depending on the destination and local customs procedures.

                8. Receipt of order

                  On receipt of your order, please inspect the items carefully. If you find any problems, please contact us within 14 days of receipt.

                  9. Contact

                    If you have any questions about our shipping policy, please contact us at: contact@creativecooker.com